Consumer Financial Protection Bureau (CFPB) The recently created Consumer Financial Protection Bureau (CFPB) has been compiling complaints on credit card companies since December 2011; most of people’s complaints on credit cards deal with billing and account issues (of 94,000 total). 1,600 credit card company complaints involve debt collection issues. The CFPB gathers complaints through the Consumer Response complaint system, which was initally set up by the Federal Trade Commission. The CFPB publicly released all of the complaint data it has compiled so far, in late March, 2013. The agency hopes to soon be updating the data and releasing it more [...]
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